• Home
  • /
  • Columns
  • /
  • Free Wi-Fi Access Is Gradually Disappearing in Japan

Free Wi-Fi Access Is Gradually Disappearing in Japan

Apart from the societal changes I have treated earlier on this website, changes in technology and services are also happening in Japan. In early June 2022, Tobu Railway (a railway company in the Greater Tokyo Area) terminated its free Wi-Fi services. Until then, trains used on the Tobu Skytree Line and Tojo Line provided free Wi-Fi for passengers to connect their smartphones and other devices. Now, only the “TJ Liner” trains with reserved seats keep offering Wi-Fi. The official reason for the discontinuation of the service is attributed to cost factors.

Tokyo Metro has also announced that it will discontinue its Wi-Fi service in its trains at the end of June, evoking the expiration of contracts with service providers. However, free Wi-Fi inside the stations will keep running.

Train users are not the only ones seeing their free Wi-Fi connection disappear. In November 2021, Toei Bus company also stopped providing internet connection in their buses.

The phenomenon is not limited to transportation. Seven & i Holdings Co., Ltd. also stopped providing services in their group’s stores, which means not only ending the10 years-long Wi-Fi service in 7-eleven convenience stores, but also in stores such as Ito Yokado, Denny’s, Loft, and more. The company explained they “reviewed [their] service content due to changes in the Internet environment in Japan.”

Users ponder the deeper reasons behind the discontinuation of such services. One possible reason could be that such services were mostly targeting foreign temporary visitors, whose numbers have become close to zero since the pandemic. As a matter of fact, many free Wi-Fi options were installed in the prevision for the 2020 Tokyo Olympics.

Furthermore, people living in Japan benefit from large data plans and 4G and 5G on their smartphones, so free Wi-Fi spots may now seem redundant. Still, one exception to this is the Wi-Fi services provided in the cafes, where many customers like to work and study.

When and where do you use free Wi-Fi? Will you miss the free spots listed above? Tell us in the comments!

Born in France, I've been living in Japan since 2011. I'm curious about everything, and living in Japan has allowed me to expand my vision of the world through a broad range of new activities, experiences, and encounters. As a writer, what I love most is listening to people's personal stories and share them with our readers.


  • Anonomous

    April 28, 2023 at 8:23 AM

    it’s terrible. Cutting free wifi on the train lines amounts to a a lowering in the whole quality of the train service. saying that the service was for tourists who have dropped since the pandemic is unreasonable as the number of tourists has returned to pre pandemic numbers. So return the service or lower the train prices

    • tourist

      May 25, 2023 at 11:14 PM

      I agree. Saying that the tourists are reduced is total bull shit. Go to any tourist sight like Tsukiji or Ryogoku or Sensouji shrine, and all you see everywhere is tourists tourists tourists. Full of them. Everywhere. The language of those areas is not Japansese there are so many tourists. But I guess if the trains dont provide service I think its time to reduce the cost of the trains. When the quality of the service is reduced that much its time to halve the price of the trains